Resident Guide
Local & Community Resources
Trusted contacts and links for emergencies, utilities, county services, and things to do around James City County — compiled for Stonehouse residents.
Emergency Services
- Dial 9-1-1 for an immediate medical emergency, crime in progress, immediate danger, or other urgent police, medical, or fire response.
- James City County Police non-emergency line, for all non-urgent matters: 757-566-0112
- Sign up for JCC Alert to receive emergency alerts and notifications
Community Amenities
Electric & Gas
- Dominion Energy emergency line: 1-866-366-4357 — for power outages, a natural gas smell, a suspected leak, a downed line, a fire/explosion, or an outed streetlight
- Dominion: Report an Outage or Emergency / View Outage Map
- Virginia Natural Gas emergency line: 1-866-399-9778
- Virginia Natural Gas residential services
Internet Providers
- Cox customer service 1-800-234-3993 or residential services
- Glo Fiber customer service 1-833-926-8456 or residential services
- Verizon customer service 1-800-922-0204 or residential services
James City County Government
Trash & Recycling
- Trash disposal and recycling drop-off centers
- Curbside recycling pickup service provider is being confirmed with James City County — check the Solid Waste & Recycling page for the current schedule and provider.
Water & Sewer
- James City County Service Authority, customer service: 757-253-6800
- Hampton Roads Sanitation District (HRSD/HRUBS) sewer, customer service: 757-460-2261
Have a correction or a resource to add? Email the Board so we can keep this page current for the neighborhood.